I’m a UX designer and UI engineer with 20 years of experience creating beautifully designed, accessible products that people love to use. More about me →
Some of my work.
Customer Care Checks
We reinvented the customer survey, which we call a "Care Check," to gather feedback and improve customer sentiment throughout the mortgage process. We focused on making the questions borrower-centered and introduced new, engaging ways to present Likert scales. Since each answer gets a specific response, the user flow gets pretty complex. At the end we provide a little surprise and delight for finishing the survey. After the redesign, completion increased by 50%!
Calculators and Components
A few examples of calculators, an article peek-a-boo, and a location lookup field I’ve built. The Affordability Calculator redesign focused on simplifying the calculator UI resulting in a whopping 106% increase in conversion! (Really. We double checked.)
Higher Education
I spent over a decade at The University of Missouri designing & building websites that met the WCAG AA standard and maintained Mizzou brand guidelines (that I helped write). During that time I created a design system framework that was a base for our websites. All while bleeding black and gold.
Agency Work
I worked at a local WordPress shop that focused on e-commerce. Clients included local businesses, restaurants, non-profits and festivals.
Graphic Design
I ❤️ design. I started my career as a graphic designer and I’ve done all kinds of projects including: editorial designs, annual reports, magazines, posters, brochures, ads, logos, and illustrations.
